Thank you for shopping with Iqra Creation. We are delighted to have you as our customer, and we would like to take this opportunity to highlight our shipping policy. We strive to provide the best customer service and make your shopping experience as seamless as possible.
What is the shipping time?
Our standard shipping time is 3-4 business days, depending on your location. However, delivery times may vary due to holidays, weekends, and other unforeseen circumstances. We ship to all locations within the United States, and for international orders, please contact our customer service team for further information.
What are the shipping rates?
Our shipping rates are based on the weight and dimensions of your order. Shipping rates for orders within the United States start at $12.00, and international shipping rates start at $9.99. We offer free shipping for orders over $180 within the United States. For international orders, please contact our customer service team to inquire about free shipping.
What is the order processing time?
All orders are processed within 2-3 business days, and you will receive an email confirmation once your order has been processed. If there are any delays, we will notify you via email or phone. Orders placed on weekends and holidays will be processed the following business day.
How to track my order?
Once your order has been processed, you will receive an email with your tracking number. You can track your order by clicking the link https://iqracreation.com/tracking-order/ in the email or by logging into your account on our website. If you have any issues with tracking your order, please contact our customer service team for assistance.
How do I cancel an order?
If you need to cancel your order, please contact our customer service team within 24 hours of placing your order. We will do our best to accommodate your request; however, we cannot guarantee that we will be able to cancel your order if it has already been processed.
Damaged or lost items
If your order arrives damaged, please contact our customer service team immediately. We will do our best to replace the damaged item as quickly as possible. In the case of lost items, please contact our customer service team, and we will work with the shipping carrier to locate the missing package.
How can I return or exchange?
We accept returns and exchanges within 14 days of receipt of your order. To be eligible for a return or exchange, the item(s) must be in new, unused condition, with all tags and packaging intact. To initiate a return or exchange, please contact our customer service team. We do not offer refunds for shipping fees.
International customs duties
For international orders, please note that you are responsible for any additional taxes, customs fees, or duties charged by your country’s customs department. We cannot control these fees and cannot provide estimates for them.
Conclusion
We hope that our shipping policy has provided you with the necessary information to make an informed decision when shopping with us. We take pride in providing quality products and excellent customer service. If you have any questions or concerns, please do not hesitate to contact our customer service team. Thank you for choosing our Iqra Creation.